What do we own, and what do you manage?
You own the cloud account, the code, the data and the AI accounts. We manage the AI for a monthly fee: monitoring, tuning, fixing what breaks when a feed or your CRM changes, and building what you ask for next. We'll quote the build and the monthly fee for your store before we start.
Will you replace our CRM?
No. It holds the customer and it's worth keeping. We build on the data it holds and take on the work it leaves to your people.
Do you need access to our DMS?
No. We work from your CRM, your inventory feeds, your call recordings and the reports you already export, so your DMS stays out of it.
Will AI talk to our customers?
Only where you want it to, in wording you approve. It answers questions from your inventory and books appointments. Pricing, payments, trades, credit and anything unclear go to a person.
How do you handle texting rules and call recording?
Texts go only to customers who agreed to them, with opt-outs honored at once, and we tune the timing and frequency from how people respond. Calls are transcribed from the recordings your call platform already makes. Some states, California among them, require everyone on a call to consent to recording, so we help you update your notice to cover AI. Your counsel has the final word on both.
We already pay for an AI BDC, call scoring or photo tool. Should we switch?
Not necessarily. If it works well and its data comes back to your CRM, keep it. We'll look at what it costs, what it leaves undone and whether owning that part makes sense for your store. Dealers can typically cut what they pay for these services in half.
Do you work with single stores and dealer groups?
Both. The SEO automation we built runs across seven dealership websites on three different platforms, and the same approach works for one rooftop.
Is this the same as the Fractional AI Automation Director?
They overlap. The monthly management here covers the system we build for your store. The retainer is broader: choosing and negotiating vendors, keeping your roadmap and AI use policy current and reporting to ownership. See the Fractional AI Automation Director page for the tiers.
What is DealerPointIQ?
It's our own iPhone app for dealership managers, with competitors' pricing, inventory and days on lot updated every day. It's a separate subscription, and you don't need it to work with us.