Notes from the work.
What we're seeing as we automate the work between systems, and what we'd do in your shoes. For the short, direct version of a question, see Answers.
Which Marketing Brings Patients Who Stay?
DME billing systems start at the order, so marketing attribution starts too late. Capture the lead first, then match the billing system's statuses back.
Read the post →Affordable Software Needs the Right Partner
AI has made custom software affordable for small businesses. What hasn't changed is what makes a project succeed, and who you trust to deliver it.
Read the post →Tag Every Patient With Their Intake Channel
Counting referrals by channel misses the patients who stop ordering. Tag each patient at intake and churn, returns and time on therapy compare by channel.
Read the post →Billing Reports Aren't Sales Intelligence
How to get sales team data out of NikoHealth or Brightree: pull it by API or RPA into a sales layer that shows reps, offices and commissions live.
Read the post →Your Billing System Isn't Your Process
NikoHealth and Brightree run the DME back office well. Controlling intake and reorders step by step is a different job. What it took for one supplier.
Read the post →What is manual work costing your business?
Repetitive admin, missed follow-ups and disconnected systems take time away from running your business. Bring us one process that slows your team down. We'll help you understand what could improve, how much time you could recover, and what it might cost to implement.
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