Medical supply operations
Running a DME or HME company beyond the billing system: process control, sales tracking, churn and marketing attribution.
How do medical supply companies control their intake and reorder process?
With a process layer beside the billing system: set stages from referral to shipment, a checklist that has to be complete before a patient moves on, and a manager's approval for any exception, recorded. The billing system keeps the order.
Read the full answer →How do you attribute DME orders to marketing channels?
Capture every lead with its channel before it reaches the billing system, store it in your own database, and match the billing system's order statuses back to it. Then leads, shipments, churn and returns all roll up by channel.
Read the full answer →How do you measure patient churn by referral channel at a DME company?
Tag every patient with the channel they came in through, and keep that tag as long as they're a patient. Then churn, returns and time on therapy compare channel by channel, not just the first order.
Read the full answer →How should a medical supply company track sales rep performance?
Tie every order to its rep, referring office and marketing channel the moment it arrives, then show it live: pace against goal, ship rate, returns and commissions. Billing system reports can answer it too, but slowly and weeks late.
Read the full answer →What is manual work costing your business?
Repetitive admin, missed follow-ups and disconnected systems take time away from running your business. Bring us one process that slows your team down. We'll help you understand what could improve, how much time you could recover, and what it might cost to implement.
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